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S&S Swan General - Nautor Customer Care |
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Join Date: 02 February 2007
Posts: 126 |
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Nautor Customer Care |
Join Date: 16 May 2009
Posts: 252 |
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After 26 years of renovating and repairing 4 S&S Swans I have noticed that Nautor's help has been going downhill fast. I assume that as their business has reduced, they have decided not to help or focus on the older Swan community. I am biased, but I think this is a big mistake for them as they risk damaging the brand in pursuit of quick profits. My most recent issue has been with the renovation of our 76, Tigris when via Jamestown Boatyard we asked for a copy of the centreboard drawings. They charged me €500 for two poor photocopies and asked for over €3,000 for the rest. No help and advice, just very high charges. I am very grateful that we have had the help of Lars, the professor and Sixten who have been great for the project. Has anyone else had similar experiences? Gavin Gavin: |
Join Date: 29 January 2007
Posts: 1022 |
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Dear Gavin and Geoff, |
Join Date: 20 March 2011
Posts: 88 |
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Dear Gavin: |
Join Date: 30 January 2007
Posts: 461 |
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Deat Tonyh, |
Join Date: 02 February 2007
Posts: 202 |
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Hello every one.
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Join Date: 03 February 2011
Posts: 39 |
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Deat Tonyh, Daniele, also need to replace fairlead on my 411. Have found similar kind but with screws 134mm cc instead of original 145 mm cc, ie to replace with those found, need to drill new holes which will try to avoid. If originals are available anywhere,think it would be better, also visually.
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Join Date: 29 January 2007
Posts: 1022 |
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Dear Gavin and Members, |
Join Date: 16 May 2009
Posts: 252 |
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Hello mates - I am happy to report that I received a very nice and complete reply from Nautors to an email I sent just last night, which was a repeat request for a few things I've been needing (my boatyard, who had been dealing with Nautors directly last winter very well, had been asking also, with no luck so far, and I had a note in to them also earlier in the winter with no luck. These notes were all going to spareparts@nautors-swan.com which is the address they asked me to use for these requests over a year ago). Anyway, it was explained to me that there was a reorganization of the customer service group during last summer and fall, which left them shorthanded to take care of our needs consistently. They further explained that we (the S&S classic Swan owners) are as important to them as any Swan owners, which was very nice just to read. In the end, they were only able to help me with one of the three things I need, but for those that they couldn't help with, they explained why - so I am feeling a lot better about the whole situation. I am sure we can all help ourselves by only going back to the yard when we really need to, and then being as clear as possible in laying out what we need in as few emails as possible, which will keep their end easier to manage, I would think. Fair winds and following seas, Geoff, Corazon, 411 #41 |
Join Date: 30 January 2007
Posts: 461 |
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Hi all, |
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